Privacy policy:
SMS/CALL PRIVACY POLICY
SMS OPT-IN & CONSENT:
By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Vanguard Plumbing using an automatic dialing system.
DATA WE COLLECT:
- Mobile phone number
- SMS/call consent records and preferences
- Message delivery and response history
HOW WE USE YOUR DATA:
- Send automated appointment reminders and confirmations
- Service updates and follow-up communications
- Respond to your inquiries via call or text
THIRD-PARTY SHARING (CTIA REQUIRED):
We do not share your mobile information with third parties for their marketing purposes. We may share with service providers who help deliver messages.
DATA RETENTION:
We retain your phone number while you are an active customer and for 12Â months after opt-out for compliance records.
YOUR RIGHTS:
- Access: Request a copy of your data
- Update: Correct your phone number anytime
- Delete: Request removal from our systems
OPT-OUT:
Reply STOP to any message
HELP:
Reply HELP or call 863-213-6583
Message and data rates may apply.
Contact:
Contact: Vanguard Plumbing, info@vanguardpl.com, 863-213-6583
This Privacy Policy explains how Vanguard Plumbing (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website or use our services.
1. Information We Collect
We collect several types of information to help us deliver and improve our services.
Personal Information
When you contact us, request service, complete a form, or communicate with our team, we may collect personal information including your name, phone number, email address, service address, and any other details necessary to provide plumbing services.
Non Personal Information
We may also collect non identifying information such as browser type, device details, IP address, pages viewed, and general site usage through cookies and analytics tools.
2. How We Use Your Information
Vanguard Plumbing uses the information collected for the following purposes:
- To schedule, provide, and improve our services
- To communicate regarding appointments, estimates, billing, dispatch updates, and service follow ups
- To send marketing or promotional messages when you have opted in
- To improve website performance and understand usage trends
3. Sharing Your Information
We may share information only when necessary to:
- Provide essential services related to your request
- Comply with legal or regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website performance.You may disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.
5. Data Security
We take reasonable administrative and technical measures to safeguard your personal information from unauthorized access or disclosure. While we work to protect your data, no online system is completely secure and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Object to certain data processing activities
- Request that your information be transferred to another provider
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
7. SMS Communications and Verbal Opt-In
Vanguard Plumbing collects SMS opt in verbally from customers. Customers may opt in to receive text messages either in person or over the phone when speaking with our team.
When a customer is registered for the first time, they are asked to provide a phone number and are informed they may receive SMS messages related to billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers are verbally informed that:
- Message and data rates may apply
- Message frequency may vary
- They may text HELP for support or STOP to unsubscribe at any time
- Their information will not be shared with third parties
Contact Form Opt-In
By submitting our contact form and opting in to receive text messages, you consent to receive SMS communications from Vanguard Plumbing at the number provided. Messages may be sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP. Reply HELP for assistance.
8. Third Party Links
Our website may include links to third party websites. Vanguard Plumbing is not responsible for the privacy practices or content of those sites. We encourage you to review their individual privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated when revisions occur.
11. Terms and Conditions
By using Vanguard Plumbing’s website or services, you agree to the following terms.
Messaging Terms and Conditions
By providing your phone number, you consent to receive text messages from Vanguard Plumbing including appointment reminders, dispatch alerts, job updates, promotions, and customer service communications.
- Message frequency varies
- Message and data rates may apply
- You may opt out at any time by texting STOP
- For help, text HELP or contact us directly
Service Usage: You agree to provide accurate and complete information when using our services. Vanguard Plumbing reserves the right to modify or discontinue services at any time without notice.
Legal : All disputes will be governed by the laws of the State of Florida.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Phone: 863-400-2701
Email: info@vanguardplumbingair.com
Office Locations:
4030 Kidron Rd, Suite 7 Lakeland, FL 33811 | 415 E. Main St, Suite 219 Bartow, FL 33830